Author: OSUS

Since its inception in 2006, OSUS has made customer satisfaction its top priority and strategic goal. Constantly inspired by global and local best practices, the company has innovatively tailored solutions to meet the diverse needs of its customers.

Reflecting this ambitious strategy, OSUS established a specialized customer experience team, with a clear mission to deeply understand its customers and deliver an exceptional experience. This approach led to remarkable advancements in 2024, driven by innovative practices, most notably:

OSUS App: Seamless Services, just a Tap Away

OSUS launched a customer’s app designed to enhance customer services. Packed with advanced features, the app quickly became one of the leading platforms in the local real estate sector. Its key services include:

Maintenance requests: Submit and track progress seamlessly.

Feedback surveys: Empowering customers to evaluate service quality, identifying strengths and areas for improvement.

Customer Voice: A channel for customers to share their suggestions directly with OSUS.

With these features, the app has become a vital bridge between customers and Asas. Future upgrades promise even greater capabilities, such as project exploration, unit booking, handovers, and smarter services.

Exceptional Customer Service Center

At OSUS , the customer journey doesn’t end after service delivery. The company maintains continuous engagement through multiple channels, including official WhatsApp messages with integrated satisfaction surveys. These surveys provide personalized, actionable feedback that OSUS studies thoroughly to ensure ongoing improvement and exceed expectations.

Championing Customer Experience Innovation

OSUS goes beyond just serving its clients; it fosters innovation across the Kingdom by sponsoring the 2025 Customer Experience Award. This initiative celebrates excellence in customer experience practices and solutions, reinforcing OSUS belief that leadership in this field is not just a goal but a sustained culture.

Outstanding Results in 2024

OSUS unwavering commitment to enhancing its customer experience yielded extraordinary results in 2024, achieving 97% customer satisfaction, a 6% increase compared to 2023. This success underscores OSUS dedication to upholding global standards at every step of the customer journey—from request submission to ensuring ultimate satisfaction.

Unstoppable Ambitions

Looking ahead to 2025, OSUS aims to break new ground in innovation and excellence through bold projects and strategic plans, including:

AI Integration: For precise analysis and superior service quality evaluation, ensuring continuous development in customer experience.

Smarter Community Interaction: Innovative engagement methods to minimize construction-related impacts and foster stronger relationships with neighboring communities.

Expanding Communication Channels: Adopting novel, effective ways to interact with customers.

With every milestone, OSUS affirms its position as more than a traditional real estate developer. It’s a partner committed to creating inspiring experiences for its customers, guided by an ambitious vision and pioneering practices that keep customer satisfaction at the core of its priorities.

As part of its ongoing efforts to support and develop the Saudi real estate sector, OSUS signed a strategic memorandum of understanding with the Real Estate Registry (RER) during the Real Estate Future Forum 2025. The agreement was signed in the presence of Dr. Mohammed Al-Sulaiman, CEO of the Real Estate Registry, with Mr. Abdullah bin Saeed, Chief Commercial Officer, representing the registry, and Mr. Anas Al-Majed, Executive Vice President, representing OSUS.

The agreement aims to streamline property registration for OSUS projects and enhance collaboration in issuing off-plan sales certificates, further establishing OSUS as a key partner in advancing the real estate market.

In recognition of its leadership, OSUS received a special award from the Real Estate Registry for being the first developer to list its projects on the Real Estate Developers Portal for off-plan sales. This award reflects OSUS’s commitment to innovation,

sustainable development, and its pivotal role in achieving Vision 2030’s goals of fostering a transparent and progressive real estate market.

OSUS remains dedicated to balancing quality and cost, ensuring customer satisfaction, and protecting their rights. Off-plan sales are central to its strategic vision, offering meticulously designed, high-quality real estate units at competitive prices, supported by flexible financing solutions to meet the needs of diverse clients.

It’s worth noting that the off-plan sales system is a transformative approach to the real estate market, targeting key strategic objectives. It ensures high-quality, competitively priced housing, protects buyers’ rights through transparent mechanisms, and promotes fair competition among developers, encouraging innovative and attractive projects. Moreover, the system enhances transparency, drives investment in the real estate sector, and combats speculative practices that destabilize prices.

Amidst an atmosphere brimming with creativity and innovation, Osus made a remarkable presence at the Saudi Customer Experience Award 2025 as the primary sponsor during the Customer Experience Forum held in November 2024 at the InterContinental Durrat Al Riyadh Hotel.

This participation underscored the company’s pioneering role in delivering exceptional customer experiences, aligned with its ambitious vision to achieve excellence in the real estate sector.

Osus’s involvement in the forum reflected its steadfast commitment to supporting initiatives that enhance the customer experience. The company aimed to foster collaboration and exchange expertise with participating entities while striving to establish strategic partnerships that lead to innovative solutions that advance services and meet customer aspirations.

The forum served as an ideal platform for Osus to expand its presence in the real estate landscape, with several company representatives actively participating. A standout moment was when one of Osus’s officials presented the award to the winners, emphasizing the company’s dedication to recognizing innovation and excellence.

Through this sponsorship, Osus demonstrated that excellence in customer experience is not merely a goal but a core part of its strategy. It reaffirms the company’s ongoing pursuit of leadership in delivering real estate services that exceed expectations, positioning it as a vital player in driving transformative changes in the Saudi market.

As part of efforts to enhance quality of life in Riyadh and advance the Kingdom’s real estate sector, Osus has signed a consultancy services agreement with Knight Frank Middle East. This strategic partnership aims to support the development of the OSUS Eye project into a distinguished real estate destination redefining luxury, innovation, and sustainability standards in Riyadh.

This collaboration represents a turning point for the project, enabling the introduction of innovative real estate solutions in the local market, including precise market analyses and strategies to attract investors and stakeholders across various sectors. The partnership also focuses on creating ideal investment opportunities that ensure maximum returns. Knight Frank will develop innovative marketing strategies targeting individual and institutional investors worldwide.

Through this collaboration, Osus seeks to realize its vision of developing globally inspired local communities, a key pillar of Saudi Vision 2030, which emphasizes sustainable development and enhanced quality of life.

It is worth noting that the agreement between Osus and Knight Frank is one of several partnerships Osus has established with local and global partners to create exceptional destinations. These initiatives highlight Osus’ leadership in delivering innovative solutions that align with the aspirations and standards of the next generation.

Osus Company has signed a strategic agreement with the National Housing Company (NHC) during the global Cityscape 2024 exhibition, the world’s largest real estate event, hosted in Riyadh earlier this month at the Riyadh Exhibition and Convention Center in Malham.

The agreement aims to establish a primary framework for collaboration in developing over 1,000 luxury model villas as part of the “Sajaya by Osus” project. This project is located within the Al-Mashraqiya destination, one of the residential developments in the northeastern region of the capital. It is situated in a vibrant area that connects arterial roads, including the Dammam Road, Janadriyah Road, and Khurais Road. The development will feature cultural centers, sports facilities, and diverse recreational spaces.

Through this agreement, Osus reaffirms its ongoing commitment to developing exceptional residential communities that position Riyadh as a premier global destination for living and investment. The company strives to offer sustainable real estate solutions and unique living experiences that enhance quality of life and meet the aspirations of future generations.

It is worth noting that the agreement with NHC is among several partnerships signed by Osus during the Cityscape exhibition. These agreements aim to develop distinctive destinations that are highly appealing for residence and offer unique real estate investment opportunities.

Osus Company participated in the 16th edition of the GBB Real Estate Development Conference, held in Jeddah from November 20–21. As a distinguished partner in the 𝐑𝐄𝐃𝐒 𝐒𝐩𝐨𝐭𝐥𝐢𝐠𝐡𝐭 category, Osus aimed to deliver exceptional insights into contemporary trends in the real estate and urban planning sectors. The company emphasized its leadership role in promoting engineering innovation and environmental sustainability through the transfer and localization of real estate knowledge. This aligns with its commitment to supporting Vision 2030 initiatives, which seek to establish promising real estate projects across Saudi cities.

During the summit, Osus reaffirmed that its primary objective was to explore collaboration opportunities and share expertise on overcoming challenges associated with large-scale redevelopment projects. The company expressed its commitment to spearheading joint efforts to reshape the urban landscape of Saudi Arabia, further solidifying its status as a vital leader in the real estate sector.

It is noteworthy that Osus also participated in the previous edition of the conference, held in Palma, Spain. That event witnessed the signing of strategic partnerships with prominent real estate leaders, which led to groundbreaking achievements in the field.

We at OSUS are proud to announce our participation in Cityscape Global 2024, the world’s premier real estate exhibition. This prestigious event brings together leading companies in the property development sector, key government entities, and esteemed real estate professionals specializing in construction and urban development.

Our participation underscores our steadfast commitment to enhancing urban development in Saudi Arabia and advancing transformative initiatives within the Saudi real estate landscape, contributing to Riyadh’s vision as a global economic powerhouse. Through innovative, high-quality real estate developments, we aim to align with the Kingdom’s ambitious targets and its forward-thinking vision for the property sector.

Throughout the exhibition, we will present our latest developments, characterized by architectural excellence and sustainable design, fully aligned with the rapid evolution of the Saudi real estate market. Our goal is to strengthen strategic partnerships with industry leaders to exchange insights and best practices.

This unique event provides an opportunity for direct engagement with our clients and stakeholders. Additionally, we are excited to offer exclusive prizes to booth visitors, including four complimentary land plots in the OSUS Al-Marjan project located in the northeastern region of Riyadh.

Embarking on a Journey of Ambition with Innovative Developments for a Promising Real Estate Future ,

To visit the exhibition, click here

Construction Business News Middle East has ranked Chairman Mr. Abdullah bin Majid Al-Majed as one of the Top 20 Most Influential Figures in the Real Estate Development Sector across the region. This recognition reflects Mr. Abdullah Al-Majed’s forward-looking vision and proactive leadership, which has guided OSUS on an ambitious journey since its inception. Through strategic global partnerships with elite international experts, he has achieved successive milestones, creating innovative and distinguished real estate projects. His unwavering commitment to providing a modern lifestyle that prioritizes people is evident in OSUS’s application of the highest standards in sustainability and environmental preservation.

At OSUS, we firmly believe in the pivotal role that real estate development plays in Saudi Arabia’s Vision 2030. We remain committed to executing ambitious projects that add significant value to the Saudi real estate landscape, with the goal of advancing the Kingdom’s construction and development sector, making a lasting impact, and paving the way for a brighter and better tomorrow for the next generation.

From the Portuguese city of Amadora, the birthplace of one of the world’s legendary football coaches, our path intersects with the seasoned tactician Jorge Jesus, whose dedication to planning and commitment to excellence perfectly align with our core values.
With a focus on bringing together creativity, innovation, and entrepreneurship, we are committed to creating outstanding achievements on a global stage.

In our pursuit to build for the next generation and lead the way in real estate development, we are proud to have Jorge Jesus as the face of our brand. His embodiment of our vision and ambitions makes him the ideal ambassador to represent OSUS’s unique approach to the industry

At OSUS, we are committed to building a leading brand in the Saudi real estate sector. In the context of a rapidly advancing global landscape in construction and design, we have signed a strategic cooperation agreement with RMJM, a prestigious global architectural consultancy. RMJM excels in handling architectural spaces at the “master plan” stage and in creating innovative designs that add substantial value to projects, significantly enhancing their levels of luxury, enjoyment, and sustainability. This agreement reinforces the strategic direction of OSUS, aiming to develop major, high-quality projects in the Saudi market in partnership with key national entities. Our goal is to achieve advanced levels of quality of life in line with the ambitious objectives of Saudi Vision 2030. RMJM stands out for its deep understanding of the real estate developer’s business model. They have recognized OSUS for its creativity, architectural innovation, and high construction quality, making it a reliable and ideal partner for success. The agreement was signed by Dr. Mohammed Al-Mujaidel, the CEO of OSUS, and Mr. Robin Brown, the CEO of RMJM. The signing ceremony was graciously sponsored by OSUS Chairman Mr. Abdullah Al-Majid and Sir. Fraser Morrison.