Since its inception in 2006, OSUS has made customer satisfaction its top priority and strategic goal. Constantly inspired by global and local best practices, the company has innovatively tailored solutions to meet the diverse needs of its customers.
Reflecting this ambitious strategy, OSUS established a specialized customer experience team, with a clear mission to deeply understand its customers and deliver an exceptional experience. This approach led to remarkable advancements in 2024, driven by innovative practices, most notably:
OSUS App: Seamless Services, just a Tap Away
OSUS launched a customer’s app designed to enhance customer services. Packed with advanced features, the app quickly became one of the leading platforms in the local real estate sector. Its key services include:
Maintenance requests: Submit and track progress seamlessly.
Feedback surveys: Empowering customers to evaluate service quality, identifying strengths and areas for improvement.
Customer Voice: A channel for customers to share their suggestions directly with OSUS.
With these features, the app has become a vital bridge between customers and Asas. Future upgrades promise even greater capabilities, such as project exploration, unit booking, handovers, and smarter services.
Exceptional Customer Service Center
At OSUS , the customer journey doesn’t end after service delivery. The company maintains continuous engagement through multiple channels, including official WhatsApp messages with integrated satisfaction surveys. These surveys provide personalized, actionable feedback that OSUS studies thoroughly to ensure ongoing improvement and exceed expectations.
Championing Customer Experience Innovation
OSUS goes beyond just serving its clients; it fosters innovation across the Kingdom by sponsoring the 2025 Customer Experience Award. This initiative celebrates excellence in customer experience practices and solutions, reinforcing OSUS belief that leadership in this field is not just a goal but a sustained culture.
Outstanding Results in 2024
OSUS unwavering commitment to enhancing its customer experience yielded extraordinary results in 2024, achieving 97% customer satisfaction, a 6% increase compared to 2023. This success underscores OSUS dedication to upholding global standards at every step of the customer journey—from request submission to ensuring ultimate satisfaction.
Unstoppable Ambitions
Looking ahead to 2025, OSUS aims to break new ground in innovation and excellence through bold projects and strategic plans, including:
AI Integration: For precise analysis and superior service quality evaluation, ensuring continuous development in customer experience.
Smarter Community Interaction: Innovative engagement methods to minimize construction-related impacts and foster stronger relationships with neighboring communities.
Expanding Communication Channels: Adopting novel, effective ways to interact with customers.
With every milestone, OSUS affirms its position as more than a traditional real estate developer. It’s a partner committed to creating inspiring experiences for its customers, guided by an ambitious vision and pioneering practices that keep customer satisfaction at the core of its priorities.
