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Privacy Policy

This policy has been prepared by Osus Al-Aqar Company (“the Company”) to clarify how we collect, process, and protect your personal data when you use our website and related services within the Kingdom of Saudi Arabia. This policy is subject to the provisions of the applicable Personal Data Protection Law (PDPL) in the Kingdom and its implementing regulations, as well as the E-Commerce Law with respect to electronic dealings with consumers.

By accessing or using the website, or by providing us with your personal data, you acknowledge that you have read, understood, and agreed to this policy.

First: Policy Scope and Definitions

Personal Data: Any information that leads to identifying an individual directly or indirectly.
Processing: Any operation performed on personal data, such as collection, recording, storage, use, disclosure, deletion, etc.
Data Owner: The natural person to whom the personal data relates.

This policy applies to all website visitors, customers, and users of the Company’s digital channels within the Kingdom.

Second: Categories of Data We Collect

Data provided directly by the user: Name, mobile number, email address, city/region, and any information you submit through forms (inquiries, quotation requests, appointment bookings).
Data collected automatically through the website: Device identifiers, IP address, browser type, operating system, pages visited with dates and visit duration, according to what is specified in our Cookie Policy.
Data from supporting third parties (if applicable): Hosting providers, technical support services, analytics services, and SMS/email delivery services, to the extent necessary to provide the service.

Third: Purposes of Data Use and Legal Basis

We process your data for the following legitimate purposes:

Responding to your requests, providing our services, and communicating regarding them.
Enhancing the user experience and improving the website and services.
Fulfilling legal, accounting, and commercial requirements.
Ensuring security, protection, verification of authorized use, and preventing fraud or misuse.

Fourth: Marketing Communications

We send marketing communications only with your consent. You may unsubscribe at any time via the unsubscribe link in the messages or by contacting us through the Company’s email provided below.

Fifth: Data Sharing

We may disclose your data to the following parties, and only to the extent necessary:

Service providers acting on our behalf (hosting, support, analytics, messaging), under processing agreements with appropriate protection safeguards.
Official authorities when required by applicable laws, regulations, or directives.

We do not sell your personal data, nor do we disclose it for purposes incompatible with those stated in this policy.

Sixth: Cross-Border Data Transfers

As a general rule, data is processed within the Kingdom. If it becomes necessary to transfer data outside the Kingdom (e.g., for external hosting servers), such transfer will be performed in accordance with applicable legal requirements and with adequate protection safeguards, and you will be notified where required.

Seventh: Data Retention

We retain personal data for the period necessary to fulfill the purposes for which it was collected, or as required by relevant laws. Afterward, we delete the data or anonymize it so that you can no longer be identified.

Eighth: Information Security

We implement appropriate technical and organizational measures to prevent unauthorized access, loss, misuse, or unlawful alteration of data. However, absolute security cannot be guaranteed in online environments; therefore, your use of digital channels is at your own responsibility.

Ninth: Cookies

Our use of cookies is governed by the Cookie Policy published on the website, which forms an integral part of this policy.

Tenth: Third-Party Links and Services

The website may contain links to websites or services not operated by the Company. We are not responsible for the privacy practices of such websites, and you should review their policies before providing any data.

Eleventh: Updates to This Policy

We may modify or update this policy from time to time to reflect regulatory, technical, or operational changes. The updated version becomes effective from the date of its publication on this page, and your continued use of the website constitutes acceptance of these updates.